Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at admin@hybridgenix.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, and include your proof of purchase,
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange eight (8) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Opened Items
● Sponges if been used
● Micro fibre cloths if been used
● Damaged Products from clients handling
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 50%
● Sale items are FINAL SALE and cannot be returned.
● Products packaging should not be damaged if so, there will be no refund.
● Products should not be opened or used when applying for a refund.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
This return policy was created using Termly’s Return and Refund Policy Generator.